Key Success Factors of Remote Software as a Service Organizations = Remote Software as a Service Szervezetek Kulcs Siker Tényezői

Abstract

The study focused on identifying the Key Success Factors of remote Sofware as a Service (SaaS) Companies. As of April 2020, many SaaS companies were forced to convert to a remote organization due to the global pandemic COVID-19. This study can provide SaaS ample help to understand where they are in the process of becoming a successful remote organization and what factors they are missing. There have been no prior comprehensive studies on this topic. In the first part of the study, a theoretical framework was established to identify the Key Success Factors of remote SaaS organizations. The research was conducted by a qualitative in-depth interview analysis. In-depth interviews were conducted with key stakeholders of remote companies. The informants were recruited using the snowball sampling method. The questions were designed around the previously established theoretical framework. The analysis was conducted over a four-step thematization procedure to drawing a conclusion according to the theoretical framework. As a result of the data analysis, seven challenges were determined with eighteen coping strategies. After the analysis and aggregation of the coping strategies, five success factors were identified: Creating a Virtual office with proper ICTs; Establishing Result-Driven, Trust-Based Organization; Asynchronous Communication; Knowledge management with ICTs; Face-to-face meetings. Finally, based on the KSFs, a conceptual maturity model was established for remote SaaS organizations.